Quality & Outcomes
The INSTITUTE FOR ORTHOPAEDIC SURGERY (IOS) is accredited by the Joint Commission, an accrediting agency of healthcare organizations and as such also has deemed Medicare approval status. Quality standards established by the Joint Commission and the Centers for Medicare and Medicaid (CMS) are met and/or exceeded. A rigorous quality program is in place to monitor the outcomes of care and monitor processes for continuous performance improvement. If you have questions regarding the most current monitoring results call the Quality Department at the hospital.
Patient Satisfaction Survey
The hospital participates in the Centers for Medicare and Medicaid Services (CMS) patient satisfaction survey which is called the "Hospital Consumer Assessment of Healthcare Providers and Systems" (HCAPHS). In this survey our hospital is compared against over 1500 other hospitals nationally using the same survey questionnaire. IOS's satisfaction scores reflect a very high satisfaction score of the care provided from the patients we serve. In an overall rating of patients comparing the hospital globally to other hospitals, the hospital ranks in the 99th percentile with positive responses. When asked if patients would recommend the hospital to others, patients responded "yes" and the hospital again ranked in the 99th percentile. The other individual questions reflect overall high satisfaction with all aspects of the care delivered at IOS. These results are available on a CMS website called "Hospital Compare."
Infection and Complication rates at IOS are very low and well below the national average. Both rates are less than one percent.
Reporting Concerns about Patient Safety and Quality of Care
At IOS, quality of care and patient safety are patient care goals. If you have concerns about the quality of care that you received or your safety, we want to know about these concerns. Please direct your concerns to the Manager of the Unit or to any of the following contacts depending on your perception of the severity of the issue.
|Quality or Patient Safety Issues:
If you have unresolved serious concerns the Ohio Department of Health and the Joint Commission have available complaint units at:
|Ohio Department of Health c/o Complaint Unit:
|Joint Commission Complaint Hotline:
Nurse Staffing Guidelines
The Institute for Orthopaedic Surgery is committed to providing the highest quality and safest care to our patients.
- Our Nursing units are staffed with highly skilled registered nurses, licensed practical nurses and patient care attendants.
- Each unit has a written staffing plan developed to accommodate a projected average daily patient census.
- The patient census is reviewed each shift by a unit leader. Staffing is adjusted as needed to meet patient needs.
- Nursing supervisors are on duty at all times to assist with adjusting unit staffing when unexpected fluctuations in patient census or need occur.
IOS follows the hospital staffing guidelines set forth by the Rules and Regulations of the Ohio Revised Code §3727.50 to §3727.57 and the Principles for Nurse Staffing, American Nurses Association, Washington, D.C.
If you would like more information about these guidelines, please speak with the nurse manager on the unit or call 419-224-7586, ext 3223.